ORDERING AND SHIPPING INFORMATION

FREE GROUND SHIPPING on all domestic orders of $500 or More
 
At EMILYSILVERSTONE.COM, we do our best to make the order process as quick and smooth as possible.
For the protection of our customers, the following process is applied:
For first time clients, please fill out and email or fax us a CREDIT CARD AUTHORIZATION FORM.
Your order will be processed as soon as we receive the form.
 
METHODS OF PAYMENT:
  • Credit Card
  • Wire Transfer
    If you will be wiring your payment, please contact our online department at (213) 973-5293. One of our helpful sales representatives will provide you with all the information you need for the wire transfer process.
SHIPPING INFO:
  • The site www.emilysilverstone.com is constantly striving to serve the customers with the best quality customer service. we constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, we will tyr to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. 
  • Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays. All orders received before 12PM, will be processed with the same day, unless there is a lot of pending orders ahead, at which point th order will be shipped out the next day. Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping, please email us as soon as possible to sort them out. Once the shipment is made, it is very difficult to the change it and there will also be extra charge added.
Shipping Order:
  • All orders are shipped via UPS or USPS. Delivery times depend on the shipping method that you select. In case of internation shipping, we only use USPS Internation shippig method ( International First Class or Priory Mail Interantional )
SHIPPING Rates:
  • Currently, we are shippin through UPS or USPS. Shipping rates will be estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote
Tracking Packages:
  • A shipping confirmation e-mail will be sent to your e-mail account with a tracking number.